FPS is a pre-requisite that PEIs, such as SISH Institute, have to meet in order to
apply for EduTrust certification. FPS protects students’ fees in the event that SISH
Institute is unable to continue operating due to insolvency, and/or closure, as well
as if SISH Institute is unable to pay a judgement sum due to a student.
Under the FPS Group Insurance (FPS-G), the Contract of Insurance (COI) Policy no.
Z26BX01142899 is issued to SISH Institute by the FPS Insurer -
Lonpac Insurance Bhd.
Fees refer to all monies that are paid to SISH Institute by the student to be
enrolled in SISH Institute. The following fees are exempted from the FPS:
a) Course application fee
b) Prevailing Goods and Services Tax (GST)
c) Miscellaneous fees
d) FPS insurance premium
e) Examination fees collected less than 2 months before examination date
Re-module fees, if collected, have to be protected.
Course application fee refers to the fee that the student pays for the sole purpose
of processing the application form submitted so that SISH Institute can check if the
student meets the course admission requirements. This application fee must not have
any fee component that is used to offset course fee payment.
Miscellaneous fees refer to non-compulsory fees potentially chargeable on account of,
or arising from, the Student’s undertaking of the Course, and as described in
Schedule C of the Student’s Contract. Such fees are normally collected by SISH
Institute when the need arises.
Further details can be found here: EduTrust Fee Protection Scheme Instruction Manual
(Version 6.0)
A. Refund Policy
SISH shall have a fair and reasonable refund
policy for any payment made and maintain up-to-date and
accurate refund records at all times. The refund policy is clearly communicated to
all its students via the website, student contract, and student handbook. The refund
policy must be clearly explained to all students and prospective
students. The policy should also be available in
students’ native languages where
applicable. Students must also be communicated about the
computation of the refund amount.
1. Refund for withdrawal Due to Non-Delivery of
Course:
a. SISH shall inform the student immediately
within three (3) working days upon knowledge of any of the following:
- It does not commence the Course on the Course Commencement
Date; For example, insufficient number of students to commence the
course.)
- It terminates the Course before the Course Commencement
Date; (For example, termination of partnership agreement with external
education partner.)
- It does not complete the Course by the Course Completion
Date. (For example, closure of school)
- It terminates the Course before the Course Completion Date.
(For example, closure of school)
- It has not ensured that the Student meets the course entry
or matriculation requirement as set by the organisation stated in Schedule A of the
Student Contract within any stipulated timeline set by SWDA.
- The Student’s Pass application is rejected by Immigration
and Checkpoints Authority (ICA).
b. The Student shall be informed in writing of
alternative study arrangements (if any), and also be entitled to a refund of the entire
Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw,
within seven (7) working days of the above
notice.
2. Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other
than those stated in the above circumstances (i) to (vi), SISH shall, within seven (7)
working days of receiving the Student’s written notice of withdrawal, refund to the
Student an amount based on the below table.
| % of [the amount of Course Fees and Miscellaneous Fees paid under
Schedules B and C] |
If the Contracting Party’s written notice of withdrawal is received:
|
| 90% |
more than 30 working days before the Course Commencement Date |
| 50% |
on or before, but not more than 30 working days before the Course
Commencement Date |
| 0% |
after, but not more than 0 working days after the Course Commencement
Date |
| 0% |
more than 0 working days after the Course Commencement Date |
3. Refund During Cooling-Off Period:
SISH shall provide the Student with a cooling-off period of ten
(10) calendar days after the date of the Student Contract has been signed by both
parties. The Student will be refunded the highest percentage stated in Schedule D of the
Student Contract of the fees already paid if the Student submits a written notice of
withdrawal to SISH Institute within the cooling-off period, regardless of whether the
Student has started the course or not.
4. Non-refundable fees
The following fees are non-refundable:
- Application Fee
- External Examination Fees (if applicable)
- Relevant bank charges paid by SISH
- Fees charged for administrative services (for example, late
payment charges, re-prints of transcripts)
- Consumed miscellaneous fees (Refer to Schedule C of the
Student Contract)
- Transfer of Programme Fee
- Course Progression Fee
5. Transfer applications
For approved transfer applications, the balance of the
unconsumed course fees can be transferred to the new course. (Refer to the “Transfer”
definition in the Transfer/Withdrawal Policy)
B. Review
SISH regularly reviews the refund policy and refund procedures
to ensure that it remains fair to the students and for continual improvement
Please click here to view the Refund Procedures. You may also refer
to
the Disute Resolution Policy and Proccedures, Final Results Appeals, Transfer/Wihdrawal
Policies and Procedures etc. (Extracted from SISH Student Handbook)
All students will enter into a standard SWDA’s PEI-Student Contract with SISH during
admission. Please click here
to download a copy of the Standard PEI-Student Contract from the Skills and Workforce Development Agency (SWDA) website.
