Aviation and Travel Operations

Student will acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. They will be able to provide advice on flight, accommodation and tour products, and how to ensure travellers fulfill necessary travel requirements. They will improve their customer service and sales skills to better advise travel customers about when and where to travel based on their needs. Students will also learn to use a global distribution system to create and manage reservations.

This module introduces on what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

Students will learn the various airport customers and partners and gain knowledge about the multiple operational and business functions of airports.  The module will also explore the issues and challenges facing airports now and in the future.

This module introduces students to the security measures and regulations they need to know to work responsibly in the industry. It also provides examples of practices they can apply in their workplace to identify and prevent potential security threats.

This module offers an introduction to ramp services as well as the ground handling standards and safety requirements to work safely on the ramp. It provides a solid foundation for further professional development in the field of ground operations.

The module is designed to impart students a life-long self-learning process approach in acquisition of knowledge in production skills as part of personal development planning in higher education. The students will learn and apply key academic skills on presentation and research finding writing in the academic contexts on class assignments, projects and examinations.

This workshop aims to provide the knowledge in career planning, its concepts, best practices and setting of career goals. Here, students will learn to write their resume and practice interview skills.

Given the intensity and unpredictable nature of working in the aviation industry, immersion in an actual aviation setting will further a student’s capabilities, perhaps regardless of any extent of instruction or practical simulation. This portion of the course aims, where possible to provide students with that immersion and enhancement.