The increasing levels of globalisation brought on by this technological age have opened the hospitality industry up to an exciting variety of culinary options. Together with these new opportunities come new challenges of familiarising practitioners with the wide choices in food, beverages, cultural styles and dietary needs. This module will serve to provide an overview of some of the options and requirements for food and beverage operators in the globalised context.

Delivery service and operations excellence are the keys and central focal point of any restaurant. This module covers customer service and management of customers’ queries, including the process for table setting, order taking, and delivering of correct food and beverage to the corresponding tables.

The Food and Beverage sector is an integral component of the hospitality industry and has a unique role in expanding economic opportunity being universal to human life and health. This module provides students with a comprehensive introduction to beverage services. Students will gain an understanding of the operational aspects of beverage preparation and service for an international clientele in a range of establishments.

The food and beverage (F&B) industry thrives through factors of the business that are either controllable or uncontrollable. External forces such as location and customer preferences are those that are rarely controlled. Cost and system controls are those that F&B managers can manage in order to achieve desired profits. When F&B operators are able to skilfully and creatively combine knowledge and kitchen resources, then success becomes attainable even in very competitive markets. This module will provide the basic know-how and fundamental skills in food and beverage cost controls.

Principles of Communication Students are introduced to the basic principles and practices of communication. They will acquire the necessary conceptual foundation for future practical applications. Students will learn how to become composed, credible and articulate speakers in a variety of professional situations. Special attention is paid to identifying and developing verbal and non-verbal communication skills, as well as cultivating strong and expressive vocal characteristics.