Diploma in Aviation and Travel Operations

Home to the best airline and airport in the world, Singapore is a global air hub with a leading aviation and aerospace industry. Singapore Changi Airport serves more than 100 airlines with at least 62.2 million passengers passing through each year. Singapore is also one of Asia’s top destinations for tourism.

With 8,000 new jobs expected by the Year 2025 in the Singapore aviation industry and millions of funding pledged by the government to further develop and grow the industry, the Singapore aviation, and travel industry is set to become one of the most promising places to be in.

In partnership with IATA, SISH’s Diploma in Aviation and Travel Operations prepares students to embark confidently in this booming global aviation and travel industry.

Course Objectives

The course is structured with the primary learning objective of developing students to become competent, and functioning practitioners in the aviation service and travel sector. It will enable students to develop essential knowledge and operational skills for the aviation and travel industry.

3 Diplomas Awarded Upon Graduation

  1. IATA Foundation in Travel and Tourism Diploma (Obtained a passing mark in IATA Online Examination)
  2. IATA Airport Operations Foundation Diploma (Obtained a passing mark in IATA Online Examination)
  3. SISH Diploma in Aviation and Travel Operations

About IATA

International Air Transport Association (IATA) was founded in Havana, Cuba, on 19 April 1945. It is the prime vehicle for inter-airline cooperation in promoting sale, reliable, secure and economical air services – for the benefit of the world’s consumers. The international scheduled air transport industry is more than 100 times larger than it was in 1945. Few industries can match the dynamism of that growth, which has been much less spectacular without the standards, practices, and procedures developed with IATA.

At its founding, IATA had 57 members from 31 nations, mostly in Europe and North America. Today, it has some 275 members from 117 nations in every part of the globe. The modern IATA is the successor to the International Air Traffic Association founder in The Hague. Netherlands in 1919 – the year of the world’s first international scheduled services.

IATA’s head office is in Montreal (Quebec, Canada) and it’s executive office is in Geneva (Switzerland). IATA also has regional offices around the world.


Awarding Body

  • SISH Institute and IATA (International Air Transport Association)

Entry Requirements

Minimum Age17
Language Requirement
  • Attained IELTS 5.0 or equivalent, or
  • Pass SISH’s English Proficiency Test (Intermediate Level)
Academic Requirement

Local students:

  • Completed NITEC or
  • Higher NITEC or
  • At least 1 pass with a minimum C6 for GCE ‘O’ Level

International students:
Completion of High School Qualification (9th year)

Work ExperienceNot Applicable

Mode of Delivery

  • Blended learning, including face-to-face classroom lecture, individual/group presentation/discussion, roleplay and hands-on activities

Assessment Methods

  • Blended assessment components, including formative activities, projects and written examinations
  • Opt-in IATA online examinations – for additional modules awarded by IATA (refer to the Course Modules Section for modules’ details)

Graduation Requirements

  • Obtained a passing mark in all examinable modules
  • Complete and pass industrial attachment

Progression Pathway

Upon graduation from the SISH Diploma in Aviation and Travel Operations, students may progress to take up the following programme:

SISH Higher Diploma in Aviation Management 

Course Duration

  • Full-time:        9 months
  • Part-time:       12 months
  • Industrial Attachment: 6 months

Maximum Candidature Period

  • Full-time: 33 months
  • Part-time: 33 months

Next Available Intake(s)

  • The intake for this program is January, May, September

The module aims to provide students a holistic overview of the international air travel industry. They will develop knowledge and understanding of the scale of the international air travel or aviation industry and the role of organisations within the industry, including travel companies, airlines and airports. Students will learn the operating characteristics of different commercial airlines as well as airports. The module will also examine the inter-relationship amongst the organisations within the industry and how regulatory bodies, trade associations and ancillary organisations support this to form an aviation system that is safe, secure and seamless for users.

Student will acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. They will be able to provide advice on flight, accommodation and tour products, and how to ensure travellers fulfill necessary travel requirements. They will improve their customer service and sales skills to better advise travel customers about when and where to travel based on their needs. Students will also learn to use a global distribution system to create and manage reservations.

This module introduces on what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

Students will learn the various airport customers and partners and gain knowledge about the multiple operational and business functions of airports.  The module will also explore the issues and challenges facing airports now and in the future.

This module introduces students to the security measures and regulations they need to know to work responsibly in the industry. It also provides examples of practices they can apply in their workplace to identify and prevent potential security threats.

This module offers an introduction to ramp services as well as the ground handling standards and safety requirements to work safely on the ramp. It provides a solid foundation for further professional development in the field of ground operations.

The module is designed to impart students a life-long self-learning process approach in acquisition of knowledge in production skills as part of personal development planning in higher education. The students will learn and apply key academic skills on presentation and research finding writing in the academic contexts on class assignments, projects and examinations.

This workshop aims to provide the knowledge in career planning, its concepts, best practices and setting of career goals. Here, students will learn to write their resume and practice interview skills.

Given the intensity and unpredictable nature of working in the aviation industry, immersion in an actual aviation setting will further a student’s capabilities, perhaps regardless of any extent of instruction or practical simulation. This portion of the course aims, where possible to provide students with that immersion and enhancement.

* Upon successful completion and passing of the IATA examination of the module [Foundation in Travel and Tourism], students will be awarded an IATA-certified Foundation in Travel and Tourism Diploma certificate.

** Upon successful completion and passing of the IATA examinations of the 4 modules below:

  • Passenger Ground Services
  • Airport Operations
  • Aviation Security Awareness
  • Airport Ramp Services

Students will be awarded an IATA-certified Airport Operations Foundation Diploma certificate


Application Fee (Non-Refundable)
Course Fees


  • All prices stated above are inclusive of the prevailing Goods & Services Tax (GST)
  • Local Applicant: Singapore Citizens and Permanent Residents
  • International Applicant: International students including international students transferring from other local institutes

Start Your Diploma Journey in Aviation and Travel Operations Today!


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