Service Quality Target

We aim to be recognised for our commitment to service excellence and we understand that the pursuit of excellence is an ongoing journey. Therefore, our service quality targets include a commitment to continuous improvement. We regularly assess our processes, gather feedback from students, faculty and staff, and implement innovative strategies to enhance the educational experience.

We believe that by staying adaptable and proactive, we can consistently raise the bar for service quality in education, meeting the evolving needs of our students and preparing them for a dynamic world.

We strive to create an environment where students feel supported, inspired and motivated to achieve their academic goals, setting a benchmark for educational quality.

Type of Requests / ServicesResponse Time
Resolve all Feedback & ComplaintsWithin 21 days from date of feedback
Course Transfer / WithdrawalAssess and reply requests for Withdrawal / Transfer within 4 weeks from transfer application.
Process Refund for Course Withdrawal (if qualified)Within seven (7) working days
Release of Examination Results Four (4) to six (6) weeks from the last day of final examination
Release of AppealThe appeal results will be released within four (4) weeks for SISH programmes, and within eight (8) weeks for non-SISH programmes

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